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Terms and Conditions of Service

Terms and Conditions of Service - Piki Candles

Last updated: February 2026

1. General Information

This website www.pikicandles.it (hereinafter "Site") is managed by Piki Candles (hereinafter "we", "our" or "Piki Candles").

By using our Site and purchasing our products, you fully accept these Terms and Conditions of Service.

2. Definitions

  • Customer/User: Anyone who accesses and uses the Site
  • Products: Handmade favors, candles, and kits sold on the Site
  • Order: Purchase request made through the Site
  • Service: The online sale of handmade products

3. Acceptance of Terms

By placing an order on our Site, you declare that you:

  • Are at least 18 years old or are acting with the consent of a parent/guardian
  • Fully accept these Terms and Conditions
  • Provide truthful and accurate information
  • Are responsible for the security of your account

4. Products and Prices

4.1 Product Description

We strive to describe our products as accurately as possible. However, as these are handmade products, they may have slight variations from the images shown.

4.2 Prices

  • All prices are expressed in Euros (€) and include 22% VAT
  • Prices may vary without prior notice
  • The price applied is the one displayed at the time of the order
  • Shipping costs are indicated separately

4.3 Availability

All products are made to order. In case of unavailability, we will contact you within 24 hours to propose alternatives or a full refund.

5. Orders and Payments

5.1 Order Process

  1. Product selection and adding to cart
  2. Entering shipping and billing details
  3. Choosing payment method
  4. Order confirmation
  5. Receiving confirmation email

5.2 Order Confirmation

The order is considered confirmed only after:

  • Receipt of payment
  • Sending of a confirmation email by us

5.3 Order Cancellation

You can cancel your order free of charge within 24 hours of confirmation, before production begins. After production begins, return conditions apply.

6. Customization

For customizable products:

  • We will contact you within 24-48 hours to confirm customizations
  • Production begins only after your written confirmation
  • Changes are possible only before production begins
  • Customized products are not refundable unless defective

7. Shipping and Delivery

For complete details, please consult our Shipping Policy.

  • Production times: 5-7 business days
  • Shipping times: 2-3 business days
  • Free shipping for orders over €100
  • Tracking provided for every order

8. Returns and Refunds

For complete details, please consult our Returns Policy.

  • Right of withdrawal: 14 days (EU regulation)
  • Satisfaction or money-back guarantee: 30-60 days
  • Products must be intact and unused
  • Full refund within 7-10 days

9. Warranty and Liability

9.1 Product Warranty

We guarantee that our products are:

  • Made with certified quality materials
  • Conform to the descriptions provided
  • Free from manufacturing defects

9.2 Limitations of Liability

We are not responsible for:

  • Damage caused by improper use of the products
  • Delivery delays due to force majeure
  • Problems caused by incorrect information provided by the customer

10. Intellectual Property

All content on the Site (texts, images, logos, design) is the property of Piki Candles and protected by copyright. Reproduction without written authorization is prohibited.

11. Privacy and Personal Data

The processing of your personal data is governed by our Privacy Policy, compliant with GDPR (EU Regulation 2016/679).

12. Cookies

The Site uses cookies. For more information, please consult our Cookie Policy.

13. Communications

By accepting these terms, you consent to receive communications regarding:

  • Order confirmations and shipping updates
  • Feedback and review requests
  • Newsletter (with option to unsubscribe)

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective upon publication on the Site. Continued use of the Site constitutes acceptance of the changes.

15. Applicable Law and Competent Court

These Terms are governed by Italian law. For any dispute, the Court of the consumer's place of residence (for consumers) or the Court of [Insert city] (for professionals) shall have jurisdiction.

16. Online Dispute Resolution (ODR)

In accordance with EU Regulation 524/2013, consumers can use the ODR platform for online dispute resolution: https://ec.europa.eu/consumers/odr

17. Contact

For questions about these Terms and Conditions:

📧 Email: pikicandleshop@gmail.com
📱 WhatsApp: [Insert number]
📍 Piki Candles - Italy

By purchasing from Piki Candles, you fully accept these Terms and Conditions.