Shipping Information - Piki Candles

📦 Shipping in Italy

We ship throughout Italy with reliable tracked couriers (BRT, GLS, Poste Italiane). Every order includes a tracking number to monitor delivery in real time.

💰 Shipping Costs

Standard Shipping (2-3 business days)

• Orders under €100: €9.90
• Orders from €100 to €499: FREE 🎁
• Orders over €500: FREE 🎁

Express Shipping (1-2 business days)

• All orders: €19.90
• Orders over €800: FREE 🎁

⏱️ Delivery Times

Production

All our products are handmade to order:

• Favors Kits: 5-7 business days
• Single Candles: 3-5 business days
• Premium Kits (200 pcs): 7-10 business days (includes digital preview)

Shipping

• Standard Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Total Time

• Standard Kits: 7-10 total business days
• Premium Kits: 9-13 total business days
• Single Candles: 5-8 total business days

📍 Delivery Zones

We deliver throughout Italy, including:

• ✅ Mainland Italy
• ✅ Sicily
• ✅ Sardinia
• ✅ Minor islands (may require 1-2 extra days)

📧 Tracking and Notifications

As soon as your order is shipped, you will receive:

• 📧 Email with tracking number
• 🔗 Link to track the shipment in real time
• 📱 SMS with delivery updates (optional)

🏠 Delivery Methods

• Home delivery: The courier delivers to the indicated address
• Signature required: For orders over €300
• Pickup point: Available upon request (depot hold)

📦 Packaging

Every order is carefully packaged:

• 🌿 Eco-friendly and recyclable materials
• 📦 Protective packaging to prevent damage
• 🎁 Elegant gift-ready packaging (favors kits)
• ♻️ Sustainable packaging

🚫 What to Do if the Package Does Not Arrive

If the package does not arrive within the expected times:

1. Check the tracking online
2. Check with neighbors or concierge
3. Contact us within 48 hours: pikicandleshop@gmail.com
4. We will immediately open a case with the courier

Guarantee: If the package is lost, we will ship a new order free of charge or provide a full refund.

📦 Damaged Package

If you receive a damaged package:

1. Do not accept delivery if the damage is evident
2. If accepted, report the damage immediately to the courier
3. Take photos of the package and its contents
4. Contact us within 24 hours: pikicandleshop@gmail.com
5. We will replace damaged products free of charge

🎄 Holiday Season Shipping

During peak seasons (Christmas, Easter, summer graduations):

• Production times may increase by 2-3 days
• We recommend ordering in advance
• We offer priority service upon request

🏢 B2B Shipping

For business orders or large quantities:

• Pallet shipments available
• Scheduled delivery
• Dedicated invoicing
• Customized conditions

Contact us for a quote: pikicandleshop@gmail.com

📞 Shipping Assistance

For questions or issues with shipping:

📧 Email: pikicandleshop@gmail.com
📱 WhatsApp: [Insert number]
⏰ Mon-Fri: 9:00 AM - 7:00 PM

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We ship with care to ensure your products arrive perfectly! 💚