Payment Information
Payment Information - Piki Candles
💳 Accepted Payment Methods
We accept all major payment methods to ensure maximum flexibility and security:
Credit and Debit Cards
- 💳 Visa
- 💳 Mastercard
- 💳 American Express
- 💳 Maestro
- 💳 Prepaid cards
Digital Wallets
- 📱 PayPal
- 🍎 Apple Pay
- 📱 Google Pay
- 💳 Shop Pay
Bank Transfer
- 🏦 Bank transfer (only for B2B orders or upon request)
- Processing time: 1-3 business days
🔒 Payment Security
Your security is our priority:
- 🔐 Certified SSL connection - All data is encrypted
- ✅ PCI DSS Compliant - International security standard
- 🛡️ 3D Secure - Two-factor authentication for cards
- 🔒 We do not store payment data - Handled by certified providers
💰 When Payment is Charged
- Cards and PayPal: Charged immediately upon order confirmation
- Bank Transfer: Order processed after payment is received
- Apple/Google Pay: Charged immediately
🧾 Invoicing
Electronic Invoice (Private Customers)
- You will receive the invoice via email within 24 hours of shipment
- Downloadable PDF format
- Compliant with Italian tax regulations
Electronic Invoice (Companies/VAT registered)
- Enter VAT number and Recipient Code at checkout
- Electronic invoice sent via SDI (Sistema di Interscambio - Interchange System)
- Courtesy copy via email
Invoice Request
To request an invoice after purchase, please contact us within 7 days with:
- Order number
- Full billing details (Name/Company Name, VAT number, Address, Recipient Code)
Email: pikicandleshop@gmail.com
💸 Refunds
Refund Times
In case of returns or cancellations, refunds are processed using the same payment method used:
- Credit/debit cards: 5-10 business days
- PayPal: 3-5 business days
- Bank transfer: 7-10 business days
Refund Procedure
- Return request approved
- Product received and verified
- Refund processed within 48 hours
- Credit to your account according to the circuit's timings
For more details, please consult our Returns Policy.
🚫 Payment Declined
If your payment is declined, the most common causes are:
- Insufficient funds
- Incorrect card details
- Expired card
- Security block by the bank
What to do:
🏢 B2B Payments
For corporate orders we offer:
- 📄 30-day payment (after approval)
- 🧾 B2B electronic invoicing
- 💳 Customized conditions for large orders
- 📊 Dedicated reporting
Contact us for information: pikicandleshop@gmail.com
💶 Currency
All prices are expressed in Euros (€) and include 22% Italian VAT.
🎁 Discount Codes and Promotions
- Discount codes must be entered at checkout
- Cannot be combined unless otherwise stated
- Valid only for the promotional period
- Applicable to non-discounted products (except for exceptions)
📞 Payment Assistance
For problems or questions about payments:
📧 Email: pikicandleshop@gmail.com
📱 WhatsApp: [Insert number]
⏰ Mon-Fri: 9:00-19:00
🇪🇺 Regulatory Compliance
Our payment systems comply with:
- PSD2 (Payment Services Directive 2)
- GDPR (Personal Data Protection)
- Italian e-commerce regulations
100% secure and protected payments. Shop with confidence! 💚